Hyatt hired Jeremy to share his groundbreaking concepts and ideas from his book, 'Exploiting Chaos.' Described by the Globe and Mail as the "go-to guy for what's next," Jeremy discussed his effective methods for spotting the hottest trends across all industries. Throughout his Hospitality Innovation Keynote, Jeremy pinpointed a strong understanding of customer preferences as essential in today's competitive market. He motivated the audience to remain open-minded as it will enable them to adapt more efficiently during periods of change or crisis. He outlined the possibility for greater success for teams that choose to embrace failure as opposed to constantly trying to avoid it. Jeremy extends his thanks to Hyatt VP Gary Dollens for inviting his to present his Hospitality Innovation Keynote at the Hyatt Innovation Meeting.
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