Jeremy Gutsche received the Most Entertaining Keynote Speaker award for his presentation at this event. Jim Bruene wrote a concise summary on the various awards of the 2011 Retail Delivery Conference, outlining the highlights from each show. At this conference, his speech focused on the importance of customer obsession and how companies can enhance the consumer experience. Jeremy urged audience members to break the habit of talking to customers, and to instead work towards actually speaking with them. In doing so, companies will gain a much stronger understanding of consumer preferences, which can be used to improve products and the quality of customer service. Jeremy earned his Most Entertaining Keynote Speaker award through his energetic attitude and insightful content.
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